Terms & Conditions
Last updated: 21 September 2026
Contents
- Scope
- Definitions
- Age requirements and acceptance
- Updates to these terms
- Events beyond our control
- Limitation of liability
- Assignment
- Entire agreement and no waiver
- Indemnification
- Applicable law and dispute resolution
- Copyright protection
- Business transfers
- Contact information
- Customer representations
- Restrictions on use
- Account restrictions and termination
- Intellectual property rights
- Third-party links and resources
- Reviews, comments and submissions
- Pricing and payments
- Order process
- Errors and corrections
- Taxes and additional charges
- Customer information accuracy
- Product colors
- Packaging
- Shipping and delivery
- Ownership and risk of loss
- Warranty and returns
- Returns and cancellation policy
1. Scope
These Terms & Conditions establish the agreement between you and Marlenna LLC regarding your access to and use of our website, products and services.
By visiting our website, browsing products, creating an account or placing an order, you agree to be bound by these terms.
They apply to all visitors, registered users and customers.
Please read them before ordering. If you don't agree with any part, please discontinue using our services.
Nothing in these terms waives any consumer right or remedy that cannot legally be waived.
2. Definitions
"Marlenna", "we", "us" or "our" — Marlenna LLC, the company operating this website.
"Website" — the Marlenna online store, including all related pages, features and services.
"Services" — our website, customer support, online shopping platform, communications and any other services we provide.
"Products" — the clothing, apparel, accessories and other items available through our website.
"Agreement" — these terms together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
"Force majeure" — events outside our reasonable control that prevent or delay us from fulfilling our obligations.
3. Age requirements and acceptance
You must be at least 18 years old to place an order, or use our services with the permission and supervision of a parent or legal guardian.
By purchasing from us, you confirm that you've read and accepted these terms, that the information you provide is accurate and complete, and that you'll use our services in compliance with applicable law.
Please also review our Privacy Policy.
4. Updates to these terms
We may update these terms to reflect changes in our services, business operations or legal requirements.
Any updated version is published on this page with a revised date.
The terms that apply to your purchase are those in force when you place your order. Changes don't apply retroactively to orders we've already accepted.
5. Events beyond our control
We're not responsible for delays, interruptions or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, carrier delays, government action or restrictions, technical failures and other unexpected events.
During such situations we'll make reasonable efforts to continue providing our services and fulfil our responsibilities as soon as possible.
Nothing in this section removes rights relating to delayed or failed delivery, including those under the FTC Mail Order Rule.
6. Limitation of liability
To the maximum extent permitted by applicable law, we're not responsible for losses or damages resulting from circumstances beyond our reasonable control.
We won't be liable for indirect, incidental, punitive or consequential losses, including loss of profits, business opportunities or expected savings.
Our total liability related to any product is limited to the amount paid for that product.
Nothing in these terms limits our liability for fraud, for personal injury caused by our negligence, or for anything else that cannot legally be excluded. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of this section may not apply to you.
7. Assignment
You may not transfer or assign your rights or responsibilities under these terms without our prior written approval.
Marlenna LLC may transfer or assign its rights and obligations as part of a merger, acquisition, business transfer, restructuring or other corporate transaction.
8. Entire agreement and no waiver
These terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy, represent the complete agreement between you and Marlenna.
If any provision is found invalid or unenforceable, the remaining provisions continue to apply.
If we don't immediately enforce a right under these terms, that doesn't mean we waive it.
9. Indemnification
To the extent permitted by law, you agree to indemnify Marlenna LLC, its employees, partners, suppliers and representatives against reasonable claims, damages, losses and expenses arising from your misuse of our website or services, your violation of these terms, your violation of applicable law or third-party rights, or content you submit through our services.
10. Applicable law and dispute resolution
Customer support and complaints. If you have a question, concern or complaint, contact us first at support@marlenna.com. We respond within one business day and aim to resolve complaints within 14 days.
Before a chargeback. Please contact us before filing a dispute with your bank. We resolve most issues directly and considerably faster — a bank dispute typically takes 30 to 90 days. That doesn't affect your right to file one if you need to.
Small claims. Nothing here prevents you from bringing a claim in small claims court.
Governing law. These terms, and any contract made through our website, are governed by the laws of the State of Colorado and applicable federal law of the United States, without regard to conflict-of-law principles.
Where a dispute can't be resolved directly, it will be brought before the state or federal courts located in Denver County, Colorado.
Nothing in these terms limits any mandatory consumer protection available to you under the law of your own state, including the Colorado Consumer Protection Act.
11. Copyright protection
We respect intellectual property rights and expect our visitors and customers to do the same.
If you believe content on our website infringes your copyright, contact us at support@marlenna.com with details of the material, where it appears and the basis of your claim. We'll review it and remove infringing content where appropriate.
12. Business transfers
If Marlenna is involved in a merger, acquisition, restructuring or sale of assets, your information and the contracts we hold with you may transfer as part of that transaction.
Any transferee will be bound by the obligations in these terms in respect of orders already accepted.
13. Contact information
| Store name | Marlenna |
| Legal entity | Marlenna LLC |
| Business address | 3000 East 1st Avenue, Denver, CO 80206, United States |
| support@marlenna.com | |
| Phone | +1 (303) 388-3900 |
| Customer service | Monday–Friday, 9:00 AM–9:00 PM MT |
| Response time | Within one business day |
Saturday, Sunday and holidays: closed.
Our store runs on a third-party e-commerce platform. Your purchase contract is with Marlenna LLC.
14. Customer representations
You confirm that the information you provide is accurate, current and complete, and that you'll update it promptly if it changes.
An account isn't required — guest checkout is available. If you create one, keeping your login details secure is your responsibility, as is activity under the account.
15. Restrictions on use
You may use the website for lawful purposes only.
You must not use it to violate any law or regulation, infringe intellectual property rights, harass, abuse or defame anyone, submit false or misleading information, transmit viruses or malicious code, collect or track others' personal information, send spam or phishing messages, scrape or crawl the site, or interfere with its security features.
16. Account restrictions and termination
Where we reasonably believe these terms have been seriously breached, or where we identify fraud or activity that harms other customers, we may restrict or terminate your access to the website or your account.
Orders already confirmed will still be fulfilled, and amounts owed up to that point remain payable.
Sections covering intellectual property, submissions, limitation of liability, indemnification, governing law and privacy survive termination.
17. Intellectual property rights
All content on this website — the Marlenna name, logo, product photography, graphics, text and site design — belongs to Marlenna LLC or its licensors and is protected by US and international intellectual property law.
These terms permit personal, non-commercial use only. Reproducing, distributing, modifying or commercially exploiting the content requires our written permission.
18. Third-party links and resources
Our website may link to sites and services operated by third parties. We don't control them and aren't responsible for their content, accuracy or practices.
We recommend reviewing the relevant terms before using a third-party service.
Complaints about third-party products go directly to that party.
19. Reviews, comments and submissions
You retain ownership of what you submit. By sending us reviews, photographs, comments or suggestions, you grant us a non-exclusive, royalty-free license to use, edit, publish and display that material.
You're free to share your genuine opinions and experiences, whether positive or negative.
Your content must be your own or shared with permission, based on genuine experience, and must not be unlawful, misleading, defamatory or infringing. You confirm that you've disclosed any compensation or incentive received in connection with a review.
We may remove content that breaches these terms.
20. Pricing and payments
All prices are shown in US dollars. Applicable sales tax is calculated at checkout based on your shipping address, and the total displayed is the total you pay — no duties, no handling fees, and nothing collected on delivery.
The price that applies is the one shown when you place your order, as confirmed in your order confirmation. Later price changes don't affect orders we've already accepted.
Where a price is reduced, any "was" price shown is a price at which the item was genuinely offered for a reasonable period.
Payment is taken when you place your order, using the methods shown at checkout. Payments are processed by a PCI-DSS compliant provider, and we don't store your complete card details.
Please never send full card numbers or security codes by email. We will never ask you to.
If a payment is declined or reversed, we may cancel the order.
21. Order process
Submitting an order is an offer to purchase. An automated acknowledgement confirming receipt isn't acceptance.
The contract is formed when we confirm that your order has shipped.
We may decline or cancel an order where the item is unavailable, payment can't be authorized, we've identified an obvious pricing or description error, or we reasonably suspect fraud. We may also limit quantities per person, household or order.
Where payment has been taken and we cancel, we refund in full.
Canceling before shipment is free of charge. Email us with your order number as soon as you can.
22. Errors and corrections
Our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges or availability.
We may correct such errors and change, update or cancel affected orders, including after you've placed one. Where we cancel for this reason, we refund in full.
Obvious pricing errors aren't binding on us. Where one affects your order, we'll contact you and you may proceed at the corrected price or cancel for a full refund.
23. Taxes and additional charges
We ship within the United States only.
Sales tax is calculated at checkout based on your shipping address, in accordance with the rules of your state and locality. The total shown at checkout is the total you pay — no customs charges, no import duties, and nothing collected on delivery.
24. Customer information accuracy
You're responsible for providing accurate, complete and current information when placing an order — your name, email address, billing information, payment details and shipping address.
Spotted an error after ordering? Contact us at support@marlenna.com as soon as possible. We can amend shipping details up until your order ships, though we can't guarantee a change once processing has begun.
25. Product colors
We make reasonable efforts to display colors accurately.
Color appearance varies with your screen, device settings and lighting, and dye lots can differ slightly between production batches. Minor variation isn't a defect — but if an item is materially different from how it was described, that's covered by section 29.
26. Packaging
Products are packed to protect them in transit. Packaging may vary from images shown, and we may change packaging without notice.
Where an item arrives damaged, keep the outer packaging until your claim is resolved — it helps us pursue the carrier.
27. Shipping and delivery
Processing and delivery timeframes are set out in our Shipping Policy, which forms part of these terms.
Delivery estimates may be affected by carrier disruption, severe weather, holidays and exceptionally busy periods.
Where we can't ship within 30 days of purchase — the timeframe set by the FTC Mail Order Rule where no other period is stated — we'll notify you and you may choose to wait for a revised date or cancel for a full refund.
28. Ownership and risk of loss
Risk of loss passes to you on delivery — not when the package is handed to the carrier.
Ownership passes to you once we've received payment in full.
If your order arrives damaged or doesn't arrive at all, contact us and we'll open the investigation with the carrier ourselves.
29. Warranty and returns
Please inspect your order when it arrives.
If an item is damaged, defective, incorrect or materially different from its description, contact us within 30 days of delivery with your order number and clear photographs.
You choose: a full refund or a replacement. We cover the return shipping, and no deductions apply.
This doesn't limit any rights available to you under applicable federal or state law, including implied warranties of merchantability and fitness for a particular purpose where those apply in your state.
Any manufacturer's warranty is additional protection and never replaces those rights.
What isn't a defect
Color variation. Screens, lighting and dye lots differ between production batches.
Measurement tolerance. Garment measurements are taken flat and allow a tolerance of up to 2 cm, which is standard across the industry. Beyond that, contact us.
Normal wear. Pilling at high-friction points, gradual fading and general wear from use.
Damage from washing against the care label. Each garment's care label states what applies.
30. Returns and cancellation policy
We offer a 30-day return period from the date of delivery. This is our own policy rather than a statutory requirement, and it applies whether or not anything is wrong with the item.
No reason is needed — changing your mind and ordering the wrong size are both covered.
Sale items can be returned on the same terms as full-price ones.
Conditions
- Unworn, unwashed and in the condition you received it
- Original tags attached and packaging included
- Proof of purchase — your order confirmation is enough
You may try an item on over your own clothing with the tags still attached. That's expected and doesn't affect your return. Wearing it out, washing it or removing tags goes beyond that.
What can't be returned
- Items made to your specification or personalized
- Sealed items that can't be returned for hygiene reasons once the seal is broken
- Gift cards
An exclusion applies only where we've stated it on the product page before you buy.
How to return
- Email support@marlenna.com with your order number and which items you're returning
- We reply within one business day with the return address and a reference number
- Send the item back within 14 days of hearing from us, using a tracked service
Please don't ship anything before you have the return address — packages sent elsewhere can't be processed, which delays your refund.
Return shipping
| Shipping to you | Free |
| Return shipping — change of mind | Paid by you |
| Return shipping — damaged, defective or incorrect | Paid by us |
| Restocking fees | None |
Refunds
Approved refunds are issued within 7 business days of receiving your return, to the payment method used for the original purchase.
Depending on your bank or card issuer, funds usually appear within a further 3 to 5 business days. If more than 10 business days pass after our confirmation with nothing showing, contact us — we'll trace it rather than sending you to your bank.
Canceling an order
You can cancel free of charge at any point before your order ships. Email us with your order number as soon as you can.
Once it's with the carrier we can't recall it — return it once it arrives.
Marlenna LLC
Business address: 3000 East 1st Avenue, Denver, CO 80206, United States
Email: support@marlenna.com
Phone: +1 (303) 388-3900
Customer service hours: Monday–Friday, 9:00 AM–9:00 PM MT
Saturday, Sunday and holidays: closed.